![]() ![]() Most of out-of-stocks are caused by poor in-store operations. ![]() Interestingly, only 10-30% of stock-outs result from upstream supply chain issues such as a shortage of supply from a supplier. Annually, out-of-stocks result in billions worth of lost sales and are among the top reasons for customer dissatisfaction. This means that grocery shopping for the Christmas family lunch can easily turn into a cross-outlet treasure hunt. The global average of retail out-of-stocks (OOS) is 8%, meaning that shoppers only have a 42% chance of fulfilling a ten-item shopping list. Let’s look at how improving in-store merchandising execution and compliance can help physical stores to win at the shelves this Christmas. To make the most of the holiday season, brick and mortar retailers need to respond to e-commerce competition and growing customer expectations of a seamless, digital-like in-store experience. According to a survey conducted by Deloitte, this year’s holiday shoppers will spend an estimated $228 more per household than last year. ![]()
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